Approve or Reject a Redemption

A Redemption refers to a Reward that a Member earns, or "purchases," by means of spending their Metric balance.

Redemptions can optionally move through an approval workflow. The possible approval status values are:

• Submitted: The Member has submitted the Redemption, but it has not yet been accepted or rejected.

• Approved: The Redemption has been approved, either manually or automatically with the auto-approve feature.

• Rejected: The Redemption has been manually rejected and the Member is ineligible to receive the prize associated with the Reward.

• Returned: The Redemption has been rejected, but the Member has the opportunity to re-submit a response.

If a Redemption's approval status is still Submitted, you can review the Redemption, then manually approve or reject it from the Member Profile screen.

To review a Redemption, and either approve or reject it:

1. Select Members from the top navigation bar, then select CSR > People from the side navigation menu. The People screen is displayed.

2. On the People screen, search for and select the desired Member (see Search for a Member for more information). The Member Profile screen is displayed with the Summary tab selected by default.

3. Select the Rewards tab.

4. Next to the desired Redemption, from the Action drop-down menu, select Approve or Reject.